Privacy Policy

Last Updated: August 1, 2026

At VELIV, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

To provide you with a smooth and secure shopping experience, we may collect the following information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• PIN Code

• Order Details

• Communication Preferences

Payment Information

All online payments are processed securely through trusted payment gateway providers. We do not store your Credit Card, Debit Card, UPI PIN, CVV, or Banking Passwords on our servers.

Technical Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Website

• Referral Source

• Cookies and Similar Technologies

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming your orders.

• Delivering products to your address.

• Providing customer support.

• Sending order confirmations and shipping updates.

• Processing returns, refunds, and exchanges.

• Improving our products and website performance.

• Detecting fraudulent or unauthorized transactions.

• Maintaining website security.

• Complying with applicable legal obligations.

• Sending promotional offers and updates (only where permitted).

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3. Cookies

VELIV uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your shopping cart.

• Save your preferences.

• Improve website performance.

• Analyze website traffic.

• Provide a personalized shopping experience.

You can disable cookies anytime through your browser settings. However, certain features of the website may not function properly.

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4. Sharing of Information

We value your privacy and never sell your personal information.

Your information may be shared only with trusted third parties such as:

• Payment Gateway Providers

• Courier & Logistics Partners

• Technology Service Providers

• Customer Support Platforms

• Government Authorities (where legally required)

All third-party service providers are expected to protect your information and use it only for authorized business purposes.

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5. Data Security

We take reasonable security measures to protect your personal information.

Our website uses industry-standard SSL encryption and secure technologies to safeguard your personal data against unauthorized access, misuse, alteration, or disclosure.

Although we strive to use commercially acceptable security measures, no online platform can guarantee absolute security.

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6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders.

• Provide customer support.

• Comply with legal obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce our policies.

After the required retention period, your information is securely deleted or anonymized.

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7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Withdraw consent where applicable.

• Request details about how your information is being used.

• Contact us regarding any privacy-related concerns.

We will respond to genuine requests within a reasonable period.

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8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

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9. Children's Privacy

VELIV does not knowingly collect personal information from individuals under the age of 18 years.

If we become aware that a child has provided personal information, we will take reasonable steps to remove such information from our records.

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10. Marketing Communications

With your permission, we may occasionally send promotional emails, offers, product updates, or newsletters.

You may unsubscribe from marketing communications at any time by following the unsubscribe link in the email or by contacting our support team.

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11. Policy Updates

VELIV reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date. Continued use of our website after any modifications constitutes your acceptance of the revised Privacy Policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

VELIV

Email: Storeveliv@gmail.com

Phone: +91 83770 96234

Address:
A-510, 0 Pusta,
Sonia Vihar,
Delhi – 110090, India

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)