Return & Exchange Policy

At VELIV, your satisfaction is our priority. We offer a hassle-free return and refund process as outlined below.

1. Return Eligibility

A product is eligible for return if:

•       It was received in a damaged or defective condition.

•       It is different from what was ordered (wrong product/color/size).

•       The return request is raised within 7 days of delivery.

Products that are NOT eligible for return:

•       Items that have been used, washed, or altered.

•       Products without original packaging or tags.

•       Items purchased during special sales or clearance events (unless defective).

•       Perishable or hygiene-related products.

2. How to Raise a Return Request

•       Send an email to support@shopeaseindia.com with your order number, reason for return, and supporting photos (if damaged or wrong item).

•       Our customer support team will respond within 24-48 business hours.

•       Once your return request is approved, we will arrange a reverse pickup from your address.

•       Do NOT return the product before receiving written approval from our team.

3. Refund Process

•       Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

•       Approved refunds will be processed within 5-7 business days.

•       Refunds will be credited to the original payment method (UPI, Bank Account, or Card).

•       COD orders will be refunded via Bank Transfer. Please ensure you provide accurate bank details.

4. Exchange

•       We offer exchanges for defective or wrong products, subject to availability.

•       If the requested exchange product is unavailable, a full refund will be issued.

5. Non-Refundable Charges

•       Original shipping charges are non-refundable unless the return is due to our error.

•       COD handling fees (if applicable) are non-refundable.

6. Cancellations

•       Orders can be cancelled within 12 hours of placement by contacting our support team.

•       Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery.