Frequently Asked Questions (FAQs)

Find answers to the most commonly asked questions below. If you need further help, feel free to contact us.

Ordering

Q: How do I place an order?

A: Simply browse our website, add your desired products to the cart, and proceed to checkout. Choose your preferred payment method and confirm your order.

Q: Can I modify my order after placing it?

A: Order modifications are possible only within 12 hours of placing the order. Please contact our support team immediately if you wish to make changes.

Q: Is it safe to shop on your website?

A: Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your data is never shared with third parties.

Payment

Q: What payment methods do you accept?

A: We accept UPI, Net Banking, Credit/Debit Cards (Visa, Mastercard, RuPay), and Cash on Delivery (COD) on eligible orders.

Q: Is Cash on Delivery available?

A: Yes, COD is available on select products and pin codes. You can check COD availability at checkout by entering your pin code.

Q: Will I receive a payment receipt?

A: Yes, a confirmation email with your order details and payment receipt will be sent to your registered email address immediately after your order is placed.

Shipping & Delivery

Q: How long does delivery take?

A: Delivery typically takes 3-7 business days depending on your location. Metro cities usually receive orders faster than Tier 2/3 cities.

Q: How do I track my order?

A: Once your order is shipped, you will receive a tracking number via email/SMS. You can use this to track your shipment on the courier partner's website or contact us at support@shopeaseindia.com.

Q: Do you deliver across all of India?

A: Yes, we deliver to most pin codes across India, including Tier 2 and Tier 3 cities. Some remote areas may have additional delivery timelines.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Please refer to our Return & Refund Policy for full details.

Q: How long does it take to get a refund?

A: Refunds are processed within 5-7 business days after the returned product is received and inspected.

Q: Can I exchange a product?

A: Yes, we offer exchanges for defective or incorrect products, subject to stock availability.

Products

Q: Are your products genuine and good quality?

A: Yes. We carefully source all our products and ensure quality checks before dispatch. If you ever receive a product that does not meet your expectations, our return process is quick and easy.

Q: Do you offer any warranty on products?

A: Warranty terms vary by product. Please check the individual product description page for warranty information.